Fool me once…

 

fool me once

A couple of months ago, you may have seen an ad on Facebook for Ray Ban sunglasses for $19.99! Now we all know that Ray Bans are never marked down to $19.99. That is 88% off retail cost. What was even better was that you could have your choice of styles and they had a lot of styles to pick from. The site looked legit, using images and logos from Ray Ban and even better, shipping was free! All you had to do was pay $19.99 and you would have a brand new pair of expensive sunglasses for a song!

So you decide to order…….Three weeks later, still no Ray Bans.  You go back to your order and investigate,  hoping to find a telephone number to call, or a website to contact. That’s when you discover that you ordered from a company a very long way from home, across oceans and continents. You also find out that there is no way to contact the place you had ordered from. All you can do, at this point, is wait, hoping to get your sunglasses.

A week or so later, you get your new sunglasses! They come in a Ray Ban box from China. The packaging is tattered and torn. The box is smashed in sections. Still, you are hopeful as you open your box.

What you found inside was a pair of supposed Ray Bans, but not the style you ordered. The logo is missing and the glasses are obviously poor knockoffs.…. Disappointment reigns.

it-s-too-good-to-be-true-1

Do you send them back? Noooooo. Shipping to China is more than the glasses cost. Trying to deal with a company overseas, that had no contact information, would mean that you had no recourse should you not get your money back. The time and trouble so far is not worth it!  So you chalk up your losses to falling for a “too good to be true” ad and throw the glasses in the trash bin.

Sound Familiar? Facebook is littered with too good to be true ads for clothing and accessories that somehow, through some algorithm and “cookies,” follows your likes and interests and teases you with unbelievably great prices and goods.   Usually you know in your heart of hearts nothing could ever be sold that cheaply here in the good ole USA.

once

These foreign countries borrow images from Instagram and magazines, like Harper’s Bazar. Appearances and good photography draw us in. If we then see that a few of our Facebook friends have “liked” the page, we click on it and the social media net is thrown. These companies have the money to pay huge advertising costs. Their outreach on Social media is huge! But some questions remain that must be asked when contemplating a purchase form a foreign entity:

How is their customer service? Is it nonexistent?

Is the company reachable in the case of a return or an issue with a purchase?

Do they offer you an incentive to repurchase from them?

How many complaints against them have been filed with the Better Business Bureau?

Personally, I don’t want to go to these extremes when I am shopping.

Shoppers are faced with so many options these days. At LTD 7 and Grandma’s Bait we pride ourselves on great customer service and quality goods. Not so true with the overseas vendors. We have integrity and we want you back as a repeat customer. We know that you may not give us a second chance, with so many options, so we bend over backwards to please you the first time, and every time thereafter. We do not pay for wide reaching ads on Social Media. We depend on you, and word of mouth to widen our customer base.

Your opinions and needs and your experience with us is our number one priority. We are a reputable group of women and men who understand that your repeat business is paramount to our success. We have integrity, which is something that many fly-by-night overseas companies do not have.

We know that quality goods and great service will keep you loyal. That is exactly what you will get at our stores: quality goods, reasonable prices and human customer service, from the moment you step into one of our stores.

Building-great-customer-relationships

Stop in this week to any of our stores, LTD 7, LTD 7.2 or Grandma’s Bait to experience our pride of ownership and our devotion to you, the customer. You won’t be disappointed.

Living the Dream,
Lynne

 

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